On ELUMID you can carry out
checkout using all types of credit and debit cards or
using the PayPal Express checkout option.

When you buy online with your credit card, all your information comes
inserted into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transition are pre-authorized and approved.

Your credit card information is not stored on our servers.

We will email you tracking information as soon as your
order will have been shipped.

Feel free to track your order on our dedicated page .

On this page you can track your items in real time; from when they leave the warehouse to when they enter your home!

Please provide your order number and reason for return. Our
customer service will review the return request and send further instructions
if the return is approved.

For a list of final sale items, please see our
return policy . All returns must be in original condition
with the packaging intact.

You don't have to worry!

In case of defective, incorrect or damaged items, we offer you a full guarantee. Our dedicated customer service team is here to assist you every step of the way through the return, exchange or refund process.

Simply contact us and we will make sure you get the correct item, in perfect condition, in the shortest time possible.

Your trust is important to us and we are committed to ensuring that your experience is always satisfying and hassle-free.

To comprehensively examine our return policies you can go to the dedicated page .

Shipping is Free !

You will receive updates via email/sms on the status of your order and the tracking code to monitor its progress in the track my order section.

Furthermore, your order will be processed immediately after purchase and a specialized team will take care of it until delivery!

You can contact us through our contact page ! We will be happy to assist you.